Constance Cannon review for Atlanta Face & Body

Response: Thank you for responding. I want to clarify additional context that was not addressed. I have never received any services from Atlanta Face & Body and have never even been to the office for treatment. After paying over $2,000, I requested a refund when I decided not to move forward. Instead of processing the refund, I was repeatedly rescheduled for services I clearly stated I no longer wanted. I was recently told by phone that the office manager who handles refunds was on vacation and would contact me the first week of February. It has now been over two weeks with no follow-up. The coordinator who originally took my payment, Skye, is no longer employed there. Based on my documented communications, it appears I was continuously rescheduled rather than refunded despite many clear requests. This is not about “returning years later for treatment.” This is about requesting a refund for services that were never rendered shortly after paying. No services were performed, no appointments were kept after being scheduled against my will, and no treatment was EVER provided. If a patient changes their mind before services are performed, that should be handled transparently and professionally. Instead, I have been attempting to recover unused funds for three years without resolution. At this point, I am simply requesting accountability and a refund for services never received. I CONTINUE not to recommend Atlanta Face & Body. I paid over $2,000 for services that I never received, and despite requesting a refund multiple times over the past three years, they have refused to return my money. I have made repeated, documented attempts to resolve this directly and professionally, but they have been unwilling to work toward a resolution or honor a refund for unused services. If there’s any chance you may need to cancel, reschedule long-term, or change your mind, I strongly suggest reconsidering booking here. Losing thousands of dollars with nothing to show for it has been extremely frustrating and disappointing.