Parita Gandhi review for Balance & Relax Massage

I visited Balance and Relax Massage today with my husband for a couples massage on Valentine’s Day. Due to heavy holiday traffic, we arrived about 30 minutes late, and I do appreciate that they were kind enough to still take us in and give us the full one-hour massage. Unfortunately, the overall experience was disappointing. The massage itself did not feel very professional. Even after communicating preferences, the pressure and technique did not improve, and we did not leave feeling relaxed or refreshed. The most uncomfortable part of the visit was at checkout. When I booked and also when I called ahead, I was told new customers receive 10% off when paying cash, bringing the total to $126. At the front desk, we were initially told the price was $140, and I had to correct them. After paying cash, we were given $4 back. Because we were unhappy with the service, we did not plan on tipping. However, the front desk staff directly asked if we were going to tip, which felt very awkward and pressuring. I ended up giving $2 just to avoid the situation, but it left a bad impression. I came in with high expectations based on the photos, deal, and reviews, and I really wanted this to be a positive experience. Unfortunately, between the massage quality and the uncomfortable checkout interaction, it felt unprofessional and upsetting. I don’t think I would return.