Golden Hour Skincare

Truly the best experience I have ever had with my skin! Val is so kind and so knowledgeable and so full of loving energy. I feel like I was transported into a different dimension after my facial. 10/10 no notes.

The experience felt far from aligned in my body, and I should've listened to that intuition from the beginning, and I own that responsibility as well as the responsibility of not saying certain things during my service that I have expectation would happen naturally from my experience that other facials and massages. The facts: I made my appointment over a month ago specifically with the owner, Val. I was warned by the person who bought me a gift card that they were very strict with their cancellation policies and to make sure that I won't have to cancel . Those kind of places always rub me the wrong way to begin with. No flexibility in the reality of life, black-and-white thinking. And usually, one-sided favorably only towards them. So I committed.. My appointment was at 5:30 and it was 4 PM when I received a phone call saying "hi would you instead like to receive your service with Bernadetta?" It took me a few minutes, but I then understood it was the golden hour office calling me about changing my service to another person. They were not upfront about it and we're hoping I wouldn't that and I or notice. They're also our price differences between the owner and Bernadetta that were also not mentioned to me and I do not know if they would have been honored. This felt to me like an experience of someone, I learned after my service today to be the owner, and aesthetician, who is needing to learn the lesson of transparency and trust. It's hard to gain trust from a client when you don't give it to them. My body then started to feel not trusted during our experience. 1. She greeted me as if she would have never Attempted to push me off to another person and instead reschedule me on me last minute 2. Val asked me to sit on the chair in our appointment room and when I asked, "is it OK if I just get a blanket, I'm cold," that was hanging against the bed, her response was, "Oh, it will just be a minute." Another example of Complete disregard for the person who happens to be your client. 3. I was not told a single time what would be put on my face or near my face when my eyes were closed and I was laying on the bed. I've never been to a service that touches my body or face that does not let my nervous system know what the next step is in the process like "I'm going to put toner on your face," or "I'm going to put a machine that sounds like an electric shocker up against your ear That is going to remove dead skin." There was nothing relaxing about the experience, she was not gentle in her touch, My hair felt pulled on and luckily, I do like deep pressure in the massage that I got sporadically a minute or two of. 4. I felt this yuck in my body all day since leaving my appointment at 1pm. The yuck of, "Why didn't I speak up?" But in reality, It is also, "How can a business owner treat her patient with such disregard?" Anyway, very disappointed, she never even made an intention to make up the fact that she changed my plans last minute on Thursday, despite her super strict cancellation policy that protects her or cared to take any steps to make it right with me as her client I hate writing reviews like this, but I really do think that this way of showing up in the world is not serving her and it is my hope that maybe through written words she will receive this message and let her guard down to treat her clients from the heart And in a way where when we think of "Golden Hour" As part of our community in Austin, our body feels calm and open

Best skincare experience I have ever had! Morgan is phenomenal - she takes a gentle yet diligent and highly effective approach - my skin looks the best it has in a long time. I highly recommend Golden Hour for services, and the products they carry are amazing as well!

I’m not the kind of person to pay attention to my skin, but recently decided to pamper myself and I am so glad that I did. Valerie was amazing, and all of the staff were kind and so helpful. She may have just convinced me to take better care of my face. I am not sure that the experience could have been any better. Such a great place and run by amazing people

How do I begin to express the beautiful vibes from the beautiful woman who runs this place! Love, love, love the sweet soul that is Val, who will give you the best facial in Austin! The place is super cute and chill, and not uptight as some spas can be. I haven’t tried the massage... yet. I will for sure return!! UPDATE: just wanted to swing by again to gush over my custom facial service with sweet Bernadette. I had a rough day of parenting and she melted away the stress. And let me tell you about two birds with one stone - I left with glowing skin, but the hand, arm, scalp, neck, and shoulder massages felt like an additional service. I know it’s mostly standard for a facial to include massages, but nothing like what Bernadette does. She has magic hands!

I have such a great experience every time I go in to Golden Hour. Everyone is fantastic at their job, goes above and beyond (always throwing in little extras) and honestly great to chit chat with if that’s your thing! I go there regularly for lash lift and tint and brows, but have been dying to get in there for an amazing facial! Kaitlyn, Bernadette and Val are all amazing!