Julie Tichon review for Lemaje Skin Care

This was the worst facial I have ever had in my entire life. I don't even know who my facialist was because she never told me her name. I knew within the minute of arriving, I should have just left. She never offered me water, spent no time getting to know me or the needs of my skin. All she asked me was whether I wanted the $145 facial or $185 facial....barely explained the difference between the two. I chose this location because I wanted the Biologique Recherche facial. I have had friends in Dallas and New York get this facial and they said it was incredible. There was no machine used like their website advertises, the women left me alone for HALF of the time and all I could do was hear her talking to other people outside the room which was not very relaxing. She never told me what product she was putting on or what she was doing. She just sort of slapped products on and acted as if she was in a rush the whole time. I never received any sort of massage from her or advice on how to take care of my skin. Part of the reason I chose this location was so I could get samples....which you were out of half of them. The towels also smelled mildew (I know the products smells...it wasn't the product...it was MOLD). I emailed the owner asking to remedy this situation. They did nothing to help or show any remorse. I wanted to dispute it with my credit card company but unfortunately,​​ since I was rendered the service, no matter how terrible it was, there was nothing they could do. Please do not go to this location and support them! They do not care about their customer’s or their customer’s experience. EDIT: I have decided to edit this review by adding the initial email I sent to Lamaje. They are claiming I am "extorting" them by posting a bad review. My email (and their unhelpful and untrue email response) will show otherwise.