Anna
I never take the time to write reviews, but unfortunately I had such a poor experience here that this warrants my time. I booked a color online with Daniel (base touch up with a highlight/balayage add-on). When he met me, he rather curtly said that we would just cover the grays (didn't take the time to talk to me and ask what I wanted). I asked him about the balayage, but he said he didn't have time for it. We had a bit of back-and-forth (he hadn't noticed that I booked the balayage add-on; then he said that was only for existing clients??, which wasn't at all clear when I booked the service). He maintained "all I can do is cover the grays." I sat there confused for a moment, since that is not the service I had booked. He paused, looked at me, then very rudely and snarkily said "or you can leave." Stunned, I opted to leave. My complaint is twofold: 1) I clearly booked the right service, and it was his mistake not mine (or some glitch in the online booking system). 2) Even if, for some reason I was in the wrong, you should NEVER treat a client with such disrespect. The rude nature in which he asked me to leave was uncalled for. Upon leaving, both owners were kind and generously asked what they could do to help. I really appreciate that level of customer service and wish them both the best with their business. Unfortunately, my overall experience is tainted and I will not be returning. There are many fabulous salons in the city; I will be taking my business to one that treats their clients with respect.