Chicago Cosmetic Surgery & Dermatology Reviews

Dr Jacob was extremely knowledgeable. She immediately diagnosed me, gave me important background information, and came up with a treatment plan that fit the care we agreed on. She was on time and very pleasant as well, and I will not be going anywhere else now that I have established with her.

Dr. Sheppard SAVED MY HAIR! I've always had long thick hair all my life until I started experiencing hair loss and extreme shedding. Yes, hair is hair but no one wants to start losing hair at a young age with NO EXPLANATION! My initial visit she was able to diagnose me and come up with a treatment plan. I felt heard and understood, she didn't rush me like previous dermatologist..... she took the time to find a solution that worked for me without pressure. I saw results after the first month but posted my six month results(still have ways to go). I can't than her enough!!!!

Don't believe the Internet reviews regarding the clinics willingness to work with insurance or their LGBTQ friendly providers. I did a lot of research to identify a provider that accepted Blue Cross Open Access insurance, had experience treating HIV-lipoatrophy, and had positive patient reviews. Chicago Cosmetic Surgery and Dermatology met all of the requirements and even though they are a tier 2 provider with my insurance plan I was willing to pay the higher coinsurance because of their Sculptra experience. I walked into my appointment this morning excited and looking forward to meet with their team. I left the appointment feeling shunned and lied to. Once Dr Jacob heard that I wanted to bill the treatment through my insurance due to HIV she immediately tried to offload me to the resident's over at Cook County Hospital. I became a second class citizen in her eyes. Her body language changed, she slid her chair back ever so slightly and she said she'd have to check with some of the residents she knows from someplace else because they would likely know more about what Cook County Hospital can do for HIV patients. It felt like I was transported back to the 80's when there was still a stigma to being gay and having HIV. I was shocked and highly offended. Keep in mind that I'm a gay man in my 50's. This kind of thing has never bothered me. I, like 99% of the population, let go of all of my hangups decades ago. I guess that's why I was so caught off guard and offended by the way I was treated today. Being gay is a small part of who I am. I'm not an activist, you won't find me at a rally and I'm not easily offended. Today's experience was so bad I felt like I needed to write this review to encourage Dr Jacob and her staff to do some self reflection and to let others know what they may be walking into. The reason I'm giving a 2 star review and not a 1 star is because Kristen V, the Cosmetic Concierge that worked with me during the visit was amazing. She was friendly, knowledgeable and was willing to answer any questions I had. She was the one saving grace to what was an otherwise demeaning experience.

I’m so impressed with every aspect of this clinic. They are all professional, courteous, and patient. When I called to make an appointment, the receptionist was very patient in answering all my questions and gave me rundown on what to expect for my visit and time frame. At my visit, the receptionist was very friendly. I barely had to wait for my appointment. Cassie, (medical assistant?) greeted me and did my work up. I’ve also had Rachel who is also great. I’ve seen both Dr. Tao and Dr. Croix and they are both nice and professional. I also appreciate their honesty. A few days after my appointment, Cassie checked in on me. I really appreciate this extra gesture and level of care.

I received botox injections in both of my hands for excessive sweating. It was a quick process. All the staff were friendly, informative, and helpful which made it a comfortable process. I would definitely come back again.

The experience was amazing! I was treated with so much care and respect. Dr. Solomia answered all my questions and did an incredible job with my skin. Highly recommend!

Cannot give it more stars as my visit was billed in a questionable way. I went for a skin check. They billed my insurance for a yearly physical exam instead of office visit. It was explained that it’s better that way so “ don’t have to pay”. Turns out that code is used for primary care doctors doing annual physicals. Pays way more than an office visit, and since I go to my annual the bill was denied by my insurance. The billing office seemed annoyed when I asked them to rebook as an office visit. Billing “ errors” like that turn me off. Great doctors , bad billing.

The photo results speaks for itself. Dr. Caroline Sheppard is great. She looked at my hair, gave me a diagnosis (CCC Alopecia), treated my scalp, and sent my prescription all in 1 appointment. I saw other reviews where some Dr. have you come back for a 2nd appointment just to begin treatment. But I’m 2 hours away so I appreciate her being productive. I’m only 31 and I’m too young to be going bald. First 2 pictures are within the first 2 months. Last is my 5 month progress.

There truly aren’t enough stars or kind words to express how grateful I am for Dr. Jacob. She has the best bedside manner of any doctor I’ve ever worked with! I experienced a severe hive breakout while I was traveling in Greece, and Dr. Jacob and her team came to my rescue. They were helping me over the phone from across the world. Her compassion, expertise, and commitment to her patients are truly unmatched. I cannot recommend her highly enough. Also, if you visit, make sure to ask for Natty at the front desk. Natty is incredibly knowledgeable and went above and beyond to walk me through everything!

I’ve been coming here for years and the care is consistently excellent. The team is professional, kind, and they always do their best to get me in last-minute when something pops up. Highly recommend!