Paige H
Update 3/19 - 3 stars: Linda was kind enough to call me soon after my original post and make sure things were made right. I appreciated her reaching out, as between her and Danielle, I had previously had great visits in the past. She provided me today with a hydrating treatment, and we've keep an eye on my progress of skin over the past couple months. Even though Linda had nothing to do with the problem facial from the winter, I admire her for taking it upon herself to make my trust grow back in the practice. Thank you Linda! Original 1/7 - 1 star: I have been to Gold Coast medspa many times over the past couple of years for dermaplaning and laser hair removal. This particular time, I received a Black Friday deal for a hydrating facial and dermaplaning. This picture is the result 5 days after. I do not have breakouts and have generally clear skin, so the breakouts and extreme redness (due to dryness, ironic after a ‘hydrating’ facial) were very concerning. When I called to show results and explain that my skin has never reacted this way to the other times I’ve been derma-planed at their facility, they proceeded to tell me that it is “normal” and “it must have been something with my after care routine”. I am very disappointed with their unwillingness to make things right, as I have tried to work with them for weeks after the situation occurred to see if they can provide a treatment to try and rectify this. The picture was taken 12/21, and today is 1/7 and my neck and chest are still covered in breakouts and what is now turning into scars.