Reed Tomes review for EpiCentre Skin Care & Laser Center

Updated Review: After posting my initial review, Nina, the Medical Spa Director, reached out to me directly to understand my concerns and offer the opportunity to return. I appreciated the accountability and willingness to listen to constructive feedback. I came back this week for treatment, and the difference was clear. The appointment felt organized, calm, and professional. Communication was thorough, expectations were clearly set, and I felt informed throughout the entire process. As a male patient navigating aesthetic treatments, clarity and alignment matter to me. This visit reflected the patient-focused experience I had hoped for from the start. I’m updating this to five stars. I’ll be back. Same building. This time, same standard. ✨ Original Review: This place is a real-life Upstairs, Downstairs situation. Upstairs (6th floor): Dallas Plastic Surgery Institute Calm, serene, professional. The doctors actually know aesthetics, explain things clearly, and treat you like an adult making informed decisions. I left feeling confident, educated, and genuinely taken care of. Easy recommendation. Downstairs (5th floor): EpiCentre Skin Care & Laser Center Pure chaos. Overpacked waiting room with people and product stacked everywhere. An employee literally reached over me to grab merchandise without saying excuse me. I didn’t feel especially comfortable or considered in the space. There was also a Valentine’s Day–themed buffet set out, along with a raffle to enter, which added to the overall low-brow, sales-floor feeling rather than a clinical or patient-focused one. Staff couldn’t clearly explain the procedures I asked about without repeatedly grabbing someone else. Conversations felt sales-driven, not patient-driven. Lots of “specials” focused on quantity of treatments, very little focus on whether I actually understood what was being done or if it was right for me. Bottom line: If you’re here for surgeons and aesthetics, stay upstairs. It’s Downton Abbey. If you want calm, knowledgeable, patient-focused care, skip the chaos of the 5th floor and look elsewhere. Same building. Completely different worlds.