Melissa Genao review for GLO30 Uptown Dallas

First time visit today, and had my facial done by Kiyoji. He gets 5 stars!! He was wonderful! Very friendly, calm, honest, & kind. The experience with him was awesome and relaxing. However the facial itself was super underwhelming. I just expected more from what they promote online. It felt very very basic and generic, even though they claim to have a customized facial process. I was most interested in getting the skin analysis, but the machine was broken. I had called many times earlier in the day, no one picked up. I checked out the reviews first, seemed like everyone loved their experience. So I went ahead and made an appointment through their chat box, even though I wanted to make one over the phone as I had questions. No one answered. I drove all the way from plano to give it a try, as I use their sheet face masks (those are amazing!). Growing up in the beauty industry, I've had many many many facials. This just wasn't the "customized" experience I was hoping for, not what they advertise online. Before my appointment I was so ready to commit to a membership, as I was looking for a consistent facial routine. For the non membership price point, there's alot to be desired, doesnt feel worth it. I'm pretty disappointed :/