Ilena Lopez review for Aspire Medical Spa - Edgewater

Don’t book here if you want an office that is welcoming ,friendly and open to diversity. I booked my mother an appointment at this location and called the office prior to the appointment to ask about financing and if they offered a payment plan with cherry.They stated they did but that my mother would not be able to finance since her daughter (me ) wouldn’t be at the appointment with her. This was ok with my mother since she had already been planing this appointment and money was not an issue. I simply wanted to pay for her since her birthday was coming up. Later when my mom shows up for her Botox appointment , the front desk staff had canceled her appointment without any explanation or effort to help. ! They did not try to reschedule, accommodate her, or offer any kind of solution. Instead, they dismissed her completely with zero consideration for her time or experience. What makes this even more upsetting is that my mom had been so excited for this appointment because her birthday is coming up. She wanted to treat herself and feel her best, and instead she was left disappointed and hurt by how she was treated. This level of unprofessionalism is unacceptable. If you value customer service or respect for your time, be careful booking here — the way they handled her visit was extremely disappointing.