Leanna Beal
Okay. Where do I start? I didn't get all my services that I booked. I asked for a facial and a brow wax - didn't get the brow wax. I was never walked through what my services were when we started, which started 10 minutes past the appointment slot....and then they just started my facial and that was that. I've had facials before, I'm a licensed cosmo as well, I know this process. I also wear lash extensions, but there wasn't even an attempt or an ask to remove the makeup under my eyes. There was still dead skin and makeup in my nasil folds, and I felt like I was left alone a lot, because my esthetician thought I was asleep. There was really no facial massage at all either. I expected techniques to cleanse, exfoliate, and to really work the products into my skin. I expected the cleanse and exfoliatint to last longer than 20 second before putting a warm towel on my face. Oh - and a sheet mask? That just felt like a lazy move. All this mess aside, it was a calm and relaxing atmosphere. Whatever chair/table thing they use is awesome. I felt weightless. The shoulder and arm massage was nice. The owner was awesome and really tried to make up for the fact that I didn't receive all my services. My esthetician was very kind and thoughtful. But - I'm paying for the service and that was sub-par. I walked away with my face mostly clean and was a lot more relaxed than when I came, but I really think I'm fishing the positives.