Katelynne Byrd
I would not recommend this clinic based on my recent experience. While the front desk staff member was polite, he was on his phone when I completed my paperwork and was not attentive. I had to tell him twice that I was finished, despite being the only patient in the waiting room. The more serious concern was the lack of proper infection control during my injection. The nurse was preparing an injection for another patient without gloves and did not perform hand hygiene between patients. When preparing my B12 shot, the medication vials were left sitting out, and one was found to be empty. A new vial was brought in, but I did not observe the vial top being disinfected. After cleaning my arm, the nurse removed the needle cap using her mouth before administering the injection. There was also a vaping device present in the treatment area. These practices fall below basic expectations for sterile technique and patient safety in a clinical setting. I strongly encourage the clinic to review and improve its infection control protocols to protect patients.