Athalia Saune review for Dignity Health Weight Loss Center - Dignity Health Mercy Gilbert Medical Center - Gilbert

I don’t usually leave reviews, but I’ve had such a frustrating experience with this clinic that I feel like I need to warn others. I’ve been trying to get a prescription for over a month now, and the process has been completely mishandled from start to finish. As a weight loss clinic, I expected them to be familiar with these medications and insurance processes like prior authorizations, but that has not been my experience at all. There has been constant miscommunication between the clinic and the pharmacy, with each side pointing fingers at the other. Meanwhile, nothing is actually getting done. I’ve had to call multiple times just to figure out what’s going on, and every time I get a different answer. The most frustrating part is the lack of follow-up. I was told that a prior authorization request would be received and completed “that day or the next day.” Over a week later, I found out nothing had been received or submitted. When I followed up, I was told it was “assumed” to have been handled while staff was out. There was no verification, no follow-through, and no accountability. For a clinic that specializes in weight loss and prescribes these medications regularly, this level of disorganization is honestly unacceptable. Patients shouldn’t have to manage the entire process themselves or chase down basic steps like this. I’m also on a time constraint due to an upcoming international move, which I’ve communicated, but there’s been no sense of urgency or proactive support. At this point, I feel more stressed and unsupported than when I started. I came here for help with my health, and instead I’ve had to coordinate between the clinic and pharmacy on my own just to try to get a prescription processed. I really hope they improve their communication and follow-up systems, because this experience has been incredibly disappointing.