Mari Kent review for Cold Play Cryotherapy

Terrible treatment of customers. I arrived a few minutes early for my 9:30 appointment and the studio was closed and locked. Apparently they are very strict about the 15 minute early rule, but I was driving back and forth down the street because the building is easy to miss in the industrial park style area (it’s not its own building but a 3rd floor suite in an office building). I tried to call once and received no answer. When I arrived it was still not yet 9:30 (my appointment time). A Cold Play employee was leaving the elevator as I got in. I almost stopped her but figured she was just going out for a break or something and someone else would be upstairs. The building was completely deserted otherwise and there’s no way she didn’t realize I was there for this session. She just left, and nobody else was upstairs. I knocked, tried calling again, and waited until about 9:35 before I realized what was happening. I booked this through ClassPass and used a lot of credits to do so. I have been interested in trying out cryo for a while since I have some chronic injuries and other aches and pains. If this is how they’re trying to get new customers it’s insane. At the very least, even if it was decided that because I was not a full 15 minutes early I couldn’t do the session, you could say something to me, call me, answer the phone, give me information and tell me to reschedule. Don’t walk right past me when I arrived before my appointment time and leave! Insane way to run a business. I’ll be trying a different company for this service.