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Lux Laser Labs

5.0176 reviewsNew York, NY

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Provider snapshot

Key details for Lux Laser Labs

Provider type
Medical spa
Location signal
New York, NY address available
Services listed
3 service categories
Public review count
176 reviews
Contact readiness
Contact details available

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Patient feedback

Reviews

176 reviews. Recent review comments are shown below.

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Alissa W
5.09 months ago
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I’ve been coming here for my laser treatments and I love this place. The staff is super friendly, welcoming, and always makes me feel comfortable. The customer service is excellent they take the time to explain everything and answer any questions I have. The prices are very affordable compared to other places, and the results have been amazing. I definitely recommend them to anyone looking for quality treatments at a great price!

Anna Sevel
5.03 weeks ago
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Kristina is the best. This is my first experience with laser hair removal and she has made the process so easy. She is so kind and explains everything before doing it. The process has exceeded my expectations and the results are fantastic. Would recommend to anyone who is interested in laser hair removal.

I’ve been going to Lux for the past 6+ months and have had the most amazing experience! Kristina is so good at making me feel so calm and comfortable while explaining everything in detail! Any question I ask she is so patient and understanding! I have seen amazing results that I can’t believe I didn’t start laser sooner. Highly recommend Kristina and Lux!

I love Lux Laser! I’ve been coming here for about 8 or 9 sessions now, and the results have been amazing. My hair grows back so much slower, and in some areas not at all. The staff is always professional, friendly, and makes me feel comfortable every visit. The treatments are quick, effective, and really worth it. Highly recommend to anyone considering laser!

Wow i can’t say enough about my experience here. Honestly !!!!! Christina did an amazing job. I received a full body laser treatment arms legs and you know what - amazing wow. Very professional very precise work. Worth the price will be back for sure! Cannot wait for my next experience here. Thanks again!

Extremely disappointed with my laser hair removal experience at Lux, despite the good reviews. I had been getting full body laser hair removal at Lux for 1 and a half years. The technician, Kristina, pushed me to laser areas I originally did not want touched, as I was concerned there could be a side effect of increased hair growth. She assured me that it was safe and proceeded with lasering those areas. About a year into my sessions, I began noticing increased hair growth in multiple areas of my body. Despite raising concerns several times, I was repeatedly dismissed and told that the hair growth was normal. I eventually had to bring a family member to advocate for me as I wasn't being heard. During that session, Kristina asked, "Why did you let me do those areas?ā€ rather than take responsibility for her recommendation and reassurance there would be no side effects. There was a complete lack of empathy, care, and professionalism. As a doctor myself, I cannot imagine recommending a treatment to a patient and then blaming them when it doesn’t work or when negative side effects arise. I suspected that I had paradoxical hypertrichosis, a condition caused by laser treatment of fine hairs, which has been confirmed by a dermatologist. My dermatologist advised me not to return to Lux, given their failure to properly address the concerns I had raised multiple times. I now have to pay for laser sessions by a board certified dermatologist to fix the problems caused by Lux. This experience has been incredibly frustrating and distressing, and I sincerely hope no one else has to go through something similar.

Location

315 5th Ave suite 806, New York, NY 10016, United States

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