Gloria Munoz review for Dermatology Consultants, P.C.

My husband went to Dermatology Consultants for what was explicitly a routine skin check. During the visit, the doctor stated she was going to remove a few skin tags. There was no explanation that this would be billed as an additional procedure, no discussion of cost, and no indication that this was outside the scope of a standard visit. Based on how it was presented, my husband reasonably assumed it was part of the exam. Weeks later, we received a bill for the removals. When my husband called the billing department to ask for clarification, the response was dismissive and unprofessional. He was essentially told that he “should have known” this was not standard and was laughed off rather than treated with any respect or empathy. That interaction alone was enough to completely erode our trust. Patients are not mind readers. If a procedure carries an additional cost, that must be clearly explained before it is performed. Informed consent includes financial transparency, not assumptions after the fact. As a result of both the lack of upfront disclosure and the unacceptable handling by the billing department, Dermatology Consultants has lost three patients: my husband, my daughter’s and my self. We will not be returning, and we would caution others to ask very direct questions about costs before agreeing to anything during a visit.