Emory Aesthetic Center Reviews

Subject: Exceptional Front Desk Service by Laura Patient Service Coordinator I wanted to take a moment to commend Laura, who was working at the front desk during my whole visit. From the moment I walked in, truly Laura greeted every patient with a warm smile and provided excellent service. She was not only professional but also went above and beyond to ensure that my experience was seamless and enjoyable. Her attention to detail and willingness to assist with any inquiries or requests made me feel truly valued as a patient. Whether it was providing information or making sure I had everything I needed, Laura handled everything with grace and efficiency. Please extend my gratitude to her, and I hope she gets the recognition she deserves for her outstanding customer service. Best regards, Alem Assefa

If you value your time, energy, and overall mental health, I suggest you seek the services of a plastic surgeon anywhere but here. My wife went in for a consult exam with Dr Cuzzone on November 6th, 2023 for the removal of her breast implants. Dr Cuzzone did his exam and stated that they would be able to set up a surgery date and possibly get insurance to cover all of some of the procedure due to the state of one of the implants. He told my wife that he'd have everything submitted to insurance that day (it was a Monday), but exactly 4 weeks later when she called our insurance company to see if they had made a decision, they told her that absolutely nothing had been submitted. At the 6 week mark, the paperwork was finally submitted but was immediately denied by the insurance company. At that point my wife was told that Dr Cuzzone could do a peer-to-peer with the insurance company and that everything would work out. She waited until December 18th and called the insurance company back. They once again told her that nothing had been submitted on her behalf. She contacted Dr Cuzzone's office back and was told that they'd have to file an appeal. At that point my wife and I decided to go to a completely different doctor and pay for the surgery out-of-pocket (to the tune of 11k). We felt that no surgeon, no matter how good he or she may be, is of any value if their staff can't ever get you to the operating table. But what's troublesome for me is that they had absolutely no issue with getting my wife in for that consultation exam and billing our insurance (and us) for it. So did you ever have any intention of performing the surgery? Or are consults the bread and butter of your practice? In criminal law, there is an unethical practice amongst some attorneys where once hired by the accused or his/her family, the lawyer goes to that court and represents the accused for a bond. Once the bond hearing is done, they "ghost" the defendant and his/her family and leave him/her high and dry. When the family and/or defendant calls the lawyer regarding the next step of the case, they're informed by the lawyer that "I only represented you for the bond hearing"; I'll need more money for the arraignment/motions/plea/trial, etc. In other words, they don't stick it out until the end of the case and represent their client. Is that what's happening at this office? Consult after consult with no surgeries performed??

I made many phone calls before settling on the Emory Aesthetic Center for my treatment needs (lump on bridge of nose - cyst). When I spoke with them for the first time, and every time since, I have been treated so nicely. Everyone is extremely friendly! Dr. Sethna is who I saw for treatment, and there are not enough positive things I can say about her. She is amazing! Super down to earth, explains everything clearly, and truly listens to my concerns and/or questions. I highly recommend anyone needing plastic surgical services to contact Emory Aesthetic Center.

BAD PROVIDER ALERT: Gabriela Del Pilar Garcia Nores My appt was the first wk of December. Received a call from her (from her personal phone) the day before my appt, to change my appt time, the first inconvenience. At the end of my visit she promise to provide me a quote of the procedure in need. I sent her a message via portal requesting my quote. I received no response from her nor her staff. I sent another message via portal a month after my appt., again no response. I called the office two weeks after my second message, the representative sent her and her staff an email of my request of the quote, still no response. Two days later, I called her personal number, she was so rude asking me to text her. I text her again asking for the quote she stated she would ask her office staff to send it. Two day following I still waited for my quote and called the Patient Advocate. Following reaching out to the Advocate she sent the quote two hrs later. Being a health provider myself I’m so disappointed with the lack of communication and customer service I received from this provider.

Six weeks they said. It would take six weeks to hear from insurance. It’s week seven and they haven’t even submitted an authorization yet. This is an unacceptable way to run a practice.

What an amazing experience. I am 24 hours post op and I feel amazing. Dr. Losken did an amazing job on my breast reduction and was very personable. His team was so amazing with me and handled me with the upmost care.

Scheduled an appointment with heather around June 2024 for September 17th. I was called 2 hours before my appointment by the receptionist who requested my height and weight and stated my BMI is over by 2 digits so I will no longer be able to see the provider. Such a disappointment especially for them to wait last minute when I could’ve worked on my BMI within those months. I will never attempt to do business here again.

I came to Dr. Zubawicz about correcting a deformity I was left with from a surgery I had 20 years ago. I Went to several plastic surgeons in my local area before I came to him. Some of the other plastic surgeons I saw told me that there was little hope to making the area look better, and even gasped and made me feel like a freak show when they saw the damage I wanted corrected. I can not express enough how thankful I am that I finally went to Dr. Zubowicz. He was respectful, kind, Courteous, and the most professional plastic surgeon I had met with. I was worried he would have the same reaction as other doctors, but he was extremely professional and Offered me several different options and hope when other doctors had made me feel like there was none. His staff was very helpful and kind as well, I had a concern after surgery and I texted one of his nurses and she spoke with me even though it was after office hours. I live out of state and I would definitely recommend going to him, Even if you have to take a road trip to do so! I am extremely pleased with my results and look 100 percent better thanks to him.

I can’t even begin to express how happy and thankful i am that i chose and trusted Emory and Dr.Losken to do my surgery and care for me! From day 1 my experience had been nothing short of amazing, and if i had to do it all over again I’d still choose them every time. His staff was pleasant and kind, from the front desk to the back offices. Everyone made me feel so comfortable especially on surgery day. Dr.Losken is softspoken, yet he answered any questions i had, and he advocated for me so that my surgery was even possible! I had a breast reduction on May 6th, I’m almost 6wpo and have had zero complications thus far. Even my scars are beautiful literally! I’ve needed this done for years and it finally happened! Dr.Losken you’ve changed my life forever, and i will forever be thankful for you and your team at Emory ❤️✨

Had a appointment in March, scheduled for surgery June 3rd. Was told they would send info to insurance 30 days before surgery date which would have been May 3rd. I said ok. Got a call a week before surgery and was told to stop taking all my supplements to prepare for surgery. Mind you I kept checking with them to see the progress after the date of May 3rd. I was always told we have no update. My information was not sent to insurance company until May 29 which was a thursday and insurance denied it on that Monday. Surgery was scheduled for the next day. I called insurance company and they said based on info from your doctor it is not medical nesserary, and to check with them on the information they sent. Also if i feel the decision was wrong have the doctor to call and appeal it. The doctors office said I had to appeal it myself, and I can't reschedule it because the doctor I was scheduled with is leaving the company. I was never told she was leaving. All these months went by and waiting for nothing.