Chi Small (Chi- Chi) review for Central Austin Dermatology & Aesthetics- Anderson Lane

Staffing professionalism has changed since our first visit. I am disappointed in the lack of genuine care, the feel, (from the time you walk into the door, until you leave)as if you're the bother, and somehow infringing on their conversation they were having or them getting back to what they really want to do. As if you didnt schedule an appointment months in advance, how dare you interrupt us talking about outside events that have nothing to do with doing our job. Even the visit with the provider, Dr. Cadmus felt rushed and Im dreading returning 😕 again. But I suppose it was too good to be true, it seems to have been the nature of TX, the South- BUT ALSO, NOT! Our first visit was great so im guessing their change in attitude came from me calling for an appointment and being given one two months away, bu5 then making one for the next day online. They've been acting poorly sine. The complete lack of empathy for not being able to accommodate your pts, is not only sad but unacceptable. I was embarrassed for another pt when she they came in and inquired about trying to resolve an issue, and the response tone was very loudly, 'Not my problem and nothing I can do to figure it out'; literally, don't call us, we'll call you! Its understandable that you cant meet every need, especially a walk in one, BUT, at least act like you care that you cannot. This is Healthcare, but Healthcare is a business and your customer service actually has been inadequate these last few visits. 🙄 Also, the fact that every time I conclude an appointment, the provider says, 'nice to meet you.!' Excuse me, ma'am, we've MET like 4 times, please- get it together. The knowledge is still there but its rushed. Furthermore, the fact that I can hear every word through the walls of the next it's room, and hear the medical assistant giving the doctor a play by play of what I've shared outside my room door (which I now realize the next pt can also hear)... please do better.