Bella Santé Day Spa & Med Spa – Boston

I originally rated Bella Sante as not up to my expectations, but after coming back on Tuesday, I'm genuinely impressed and I felt important to update my thoughts. After I posted my original review, someone from Bella Santé personally reached out to me. She asked what went wrong, listened to my concerns and feedback, and confidently invited me back because she believed I hadn’t experienced the level of service they’re known for. Just the fact that she took the time to call says a lot about the integrity and pride Bella Sante has. I went back for another massage, and it was great. The quality, attention, and care was noticeable from the moment I walked in. Bella Santé clearly believes in their service and stands behind their reputation. I think this this second experience reflected that. While this isn't the best mind blowing massage I have gotten, I had a great experience and recommend Original review: I got the tension relief massage and it was okay, nothing special. I had higher expectations because of all of the 5-star positive reviews, but it just didn't meet my standards. The staff and massage therapist were most definitely friendly, respectful, and professional. I loved how they were welcoming to everyone. I saw a couple of bugs in the bathroom, they were dead but one was alive. In the wide scope of things, it is a clean facility, but I was surprised to see that it was sub par from my expectations. Also, I had add ons for my massage, and that was completely forgotten during my massage time. I thought that after I had spoken up and mentioned it, I would have received those treatment add ons, but my session ended and I did not. I came for the full experience, and I guess I received that partially. I understand that we make mistakes and forget, but it's just disappointing that you are paying to pamper yourself in a luxurious environment and it isn't meeting expectations.

I’ve been coming to Bella Sante for the last nearly 15 years and have seen a variety of providers in that time. This enthusiastic 5 star review is for Diaa and her hydrafacials! She is a truly compassionate and detail oriented person and my skin is soft and glowing when I leave. Truly, the whole Bella Sante experience is amazing- the waiting area is beautiful and serene, the locker room is clean and well stocked. It’s such a treat to come here!

Wonderful spa experience. I see Alexandra regularly (every other month if not monthly) for facials and micro needling. She's incredible and deeply cares about my experience and my skin. Cannot recommend enough!

My husband and I got hydrafacials from Courtney and Wanda. They were both lovely! It was our first time at Bella Santé and I'm sure we will be going back. My skin feels great. I only booked a 30 minute session but it was still super relaxing. I highly recommend Bella Santé, especially Courtney and Wanda!

Krisztina Mitchell is the best aesthetician I have ever met! She’s professional and incredibly knowledgeable and kind. I always leave feeling I’ve had the best experience and armed with information on how to keep my skin glowing for years to come! A+++

The two girls at the front desk immediately upon entering were very friendly, helpful, and knowledgeable. I had the pore cleansing facial with Ella, who took great care of me. Ella is one of the best estheticians in Boston, and my skin looks great. I will definitely be coming back to see her.