Kaley Wang review for Longwood Plastic Surgery

I had a really disappointing and horrible surgery experience with Dr. Brittany Vieria. What was supposed to be a very minor cosmetic cyst removal turned into a prolonged and painful ordeal. Due to what I felt was carelessness and lack of attention, my wound became infected — there was swelling, pus, and bleeding. Her team didn’t respond proactively, nor did they provide clear instructions on how to manage it. I was simply told to wait for it to heal on its own. Under my pcp doctor’s guidance, I went back to request a revision. However, even after the second procedure, the wound became infected again within a week. This made me seriously question whether the infection had been properly drained in the first place. It felt like the wound was just reopened and stitched again, while the underlying issue remained unresolved. After the revision surgery, I had clearly informed her in advance that I would be traveling internationally. Despite that, she casually told me I wouldn’t need antibiotics and that everything would be fine. Unfortunately, that was not the case at all. What stood out the most to me was her dismissive attitude. I didn’t feel heard or taken seriously throughout this process. At one point I asked what I should do if the wound got infected again during my trip, and instead of offering guidance, her response was simply: “then I will be very surprised.” That response was honestly shocking and unhelpful. As a result, my trip abroad turned into dealing with wound care and infection treatment in another country — something that could and should have been anticipated and prevented. This experience with Dr. Vieira not only ruined my vacation, but also caused significant physical pain and emotional distress. It took me nearly a year to feel comfortable enough to even write this review. I truly hope the clinic takes this feedback seriously and looks into both the quality of care and the professionalism involved with Dr Vieria! No patient should have to go through this kind of experience or feel dismissed in the process. No patient should work with her as the first option.