Bri review for Drip IV Wellness & MedSpa

Posting this review because I feel like it’s important to share my experience for anyone thinking of booking here. I scheduled an appointment for a Classic Head Spa on 1/10. I was called 30 minutes before my appointment on 1/10 to tell me the head spa machine was broken so my appointment needed to be cancelled. I called back to reschedule for 1/15 at 4:30pm. I call at 4pm on 1/15 and am told there is no record of me having another appointment besides 1/10. I explain the situation and I’m placed on hold while the receptionist calls the esthetician. When I’m taken off hold, I’m told my 1/15 appointment was actually rescheduled to 1/24 at 2pm because no one had come out to fix the machine. No one called me to notify me of this. However, when I look online to rebook myself, not only are there head spa appointments available on dates prior to 1/24 but there are appointments as soon as the next day. I call back on 1/16 (a day later) to make an appointment and am given one for 1/22. I ask if they can confirm that the head spa machine would be fixed by that time and I’m told the head spa machine was actually fixed on 1/10 at 3:45pm, the same day as my initial appointment. Not only that, there was no record of my 1/24 appointment either. You all can imagine my frustration. Immediately, I am hoping I wasn’t scammed because I had already bought a gift certificate for this service… During this phone call, I express everything that has transpired: How was there no record of my 1/15 appointment? How was there no record of my 1/24 appointment? Why did I receive a confirmation text for the appointment scheduled for 1/22 but not the last 2? Why was I rescheduled without any notice or communication? Why was I told the head spa machine was still broken when it wasn’t? I had rescheduled this appointment to 1/15 because I had a hair salon appointment on 1/17. Not only could I have rescheduled earlier if I had known the machine was fixed but why was I given the runaround? Especially for small businesses, I hesitate to post reviews like this but I hope I can save someone else the headache.