Shelby Rose
I left very annoyed today. I was sent my annual birthday 10 percent off. I use it every year. Normally I book a massage and a facial but this year I decided to book a package. I just had twins and I was trying to treat myself. I told the receptionist at booking I had a birthday 10 percent coupon. She assured me that even though I was putting down a deposit that my coupon could still be applied to the package and that it would all be worked out at the end. Cool. I put down 160 dollars as a deposit for a 320 dollar package. The total with my discount should have been 320-32(10 percent) = 288. I paid 160 in advance, so my total at the end should have been 128, plus tip, which I always leave. I get to the end of my relaxing day and go to pay- and first the receptionist tells me that because I paid a deposit she can’t take my coupon and I could use it some other time?? It’s a birthday month coupon and it’s Jan 27th. So no. Then she figures out how to work the computer and tells me it’s not off the entire package, it’s just one service in the package and she “doesn’t think” the coupon applies to packages. And she “doesn’t think” I should be able to take 32 dollars off my service. Nowhere in my email does it say it doesn’t apply to packages- just not discounts or promotions. Which this wasn’t, this was something off their menu 365 days a year. I have applied it to my total visit multiple times in the past. Then in all of this arguing my gift card gets forgotten, and she tells me it’s too late. I’m just really annoyed- I get one day to myself. And it was completely ruined at the end. I told her I wanted someone to call me, so we will see what happens with that. But that I even have to have a conversation with anyone at all is ridiculous- I discussed all of this when I booked the appointment.