Houa Xiong
If you want to throw away your hard earned money, go ahead and book your massage at La Peau. The “1 hour” session they book you for is not a full hour. It’s more like a 50 minute session. They’ll gaslight you and say it’s because you didn’t arrive early. However, the front desk can’t handle people checking out and checking in simultaneously. So they end up taking our massage time and blame it on you not arriving at least 15 mins before your appointment even if you do. Additionally, I get the strict no cancellation fee, but how about you being accountable for not scheduling it into your system and inconveniencing your customers when they do show up and your system doesn’t have it? If I hadn’t got a gift card, I would not have returned again, but I had to use the remaining value. If you expect your customers to be held to a certain standard, you should do the same for your establishment especially with the prices.