Abby Abel review for English Dermatology Gilbert

Please check the Yelp reviews! It would have saved me a headache. I was referred here by a close friend and was ecstatic to begin my Accutane journey. I have struggled with my confidence for years because of my acne and clearing up my skin would have changed my life so I was very optimistic when coming to this office. When I showed up for my first appointment, I was told that I had accidentally been booked with the wrong provider and was asked to reschedule. Luckily the correct provider had an opening and I was able to get seen. I walked out of that appointment so excited. After returning a month later to receive my prescription, I was met with lots of difficulties trying to actually obtain my meds. First my provider didn’t complete the requirements, then they never sent it to the correct pharmacy. I called daily in hopes of getting this resolved but I was either not able to reach someone or my requests seemed to be swept under the rug and never addressed. After two weeks of calling and begging for a resolution, I was finally able to pick up my medication and begin the process. Currently, I am meant to have an appointment next week to receive my third month prescription, however, I still have not picked up my second month. It has been a similar cycle of calling repeatedly and leaving voicemails but never receiving a call back and therefore never getting my issues addressed. I came here in hopes of healing my skin and getting my confidence back and this office has failed me. I urge everyone to explore other options. Accutane can already be an intense process on its own, the last thing I needed as a patient was an inadequate and unprofessional team.