Valerie Tokach review for English Dermatology Gilbert

My appt was for 12:00, at 12:25 I asked the front desk if they had forgotten about me. The receptionist went to the back to check. Came back, no I wasn't forgotten. Dr. was with a pt. At 12:40, I went back up to see how much longer I needed wait. She checked, I was the next pt and at that time told he was running 20 minutes behind. I told her it was longer than 20 minutes, if he was behind they needed to let the patients know. The lobby had more pts to be seen after me, so they were going to be sitting there 45 minutes or longer. I understand Dr.s can get behind, 45 minutes seems unreasonable to me, however; the office should be informing pts and how long their wait maybe.