I Lott
While Alexa and Caroline have been wonderful, they are the only consistently positive part of my experience. It’s also worth noting that this business incentivizes 5-star reviews by offering $20 off your next visit in exchange for leaving one. That practice alone makes the overall rating misleading. My consultation and treatment experience with Sita was extremely disappointing. She lacked bedside manner and came across as dismissive and skeptical. I was very clear about what I wanted and did not want and I provided photos of how I wanted my eyes to look. In a proper medical aesthetics consultation, I would expect to be told what is realistically achievable and what specific treatments are required to get there. Based on what was proposed, I proceeded with tox for my crow’s feet and jelly under-eye area. I was told to allow up to 21 days, with visible results expected in 10–14 days. While I did see some improvement in my crow’s feet, there was absolutely no improvement in the jelly under-eye area. At my two-week follow-up, Sita was on vacation and I met with Megan instead. Even she agreed that my under-eye area actually looked worse than before treatment. I was then told that sometimes procedures are essentially trial and error. I did not pay $413 to “test” anything, I paid for professional expertise and results. After speaking with the manager, I was credited the full amount to my account. I was also given sample sunscreen packets for acne-prone skin, despite having dry skin and no history of acne. This further reinforced the lack of personalization and attention to detail. Because of these experiences, I canceled my membership and will use my final facial next week. Unfortunately, it did not end there. I discovered yesterday, 1/23, that I was randomly charged $175 on 1/23, despite not having been in the office since December and already having paid my $175 membership fee on 1/1. When I called, the staff member had no explanation and asked if I wanted the charge credited to my account. That is unacceptable, the charge never should have occurred in the first place. A refund should not be optional. I was told the manager would follow up and I have still not heard back. If they can’t seem to figure out how to refund my money, I’ll simply dispute the charge with Amex and they for sure won’t get their money. At this point, I no longer trust this business, either clinically or financially. I will be returning to my dermatologist in Chicago to have my care handled properly. Based on my experience, I do not trust that this office truly knows what they are doing.