Stephen review for Heights Dermatology & Aesthetic Center

I recently visited Heights Dermatology as a first-time patient and met with a PA who seemed very knowledgeable about my concerns. They walked me through a treatment plan and recommended a follow-up appointment in two months. During our discussion, I explained what I had already tried—including medications that were part of the proposed plan—which unfortunately had not worked for me in the past. I also wanted to explore alternative laser-based treatment options, but the conversation remained focused on the original plan without much discussion on other approaches. After the visit, I attempted to contact the physician through their messaging app and called the front office several times for clarification, but I never received a response. Customer service and responsiveness play a major role in a patient’s overall experience, especially for new patients, and this is definitely an area that needs improvement. Overall, the clinical knowledge was solid, but the follow-through and communication left a lot to be desired. I hope the practice can enhance their responsiveness moving forward.