Delaina English
I didn’t have a great experience at Hi, Skin in MKT (Houston). Scheduling was frustrating from the start. I initially called to book appointments for my friend and me, but after calling back with alternate dates, no one answered. After multiple attempts (and being sent straight to voicemail), I ended up booking online and adjusting times until I found two that worked. My aesthetician was over 10 minutes late, and despite starting late, my one-hour facial still ended a few minutes early. During extractions, she pressed her fingernail so hard inside my nose that it caused a nosebleed. The facial itself was just okay — not terrible, but not impressive. The cleansing felt brief, there was no steam (just quick hot towels), and I still had some eye makeup on when I left. There was also a lot of upselling. Add-on services are $65+ if you’re not a member. I agreed to dermaplane, but was pushed to add another $65 service. At checkout, products were selected for me without much explanation, and I wasn’t clearly given the option to decline them. I had to specifically ask for them not to be scanned, which felt uncomfortable. The environment was also quite loud, and there was noticeable downtime during the facial while the aesthetician stepped away to grab products or equipment. Checkout was chaotic. My transaction was voided twice, and I had to pay three separate times because I wasn't charged for the correct services. Overall, the service didn’t match the price, and I’m not sure I’ll return. That said, my friend had Kristen as her aesthetician and had a much better experience.