laralynbaby review for It's A Secret Med Spa - Houston

I want to start by saying that management previously asked me to delete my original review, and I did. However, after thinking about my repeated experiences and especially after a recent issue last month where I reached out to management for help and never received a response, I decided to repost it because other clients deserve to know what’s been happening here. I’ve given Secret MedSpa multiple chances, but the ongoing issues show a clear lack of management, communication, and proper staff training. I’ve now had multiple appointments canceled or disrupted due to the same nurse injector, Lynn, often last minute. At one point, I even showed up to my appointment just to be told I wasn’t properly scheduled and had to come back later. There was no call or heads up, just a complete disregard for my time. The front desk experience has been just as frustrating. The ladies consistently seem unsure about pricing and services and struggles with basic transactions. On one visit, the receptionist couldn’t even complete my checkout and chose to help another client instead. There is also another front desk staff member, easily recognizable by very heavy, dramatic makeup, who is not helpful and seems to need assistance with almost everything, even with returning clients. There also seems to be constant miscommunication. I was once told a service would be complimentary due to their scheduling mistake, but as I was leaving, I was called out in front of other customers and asked to pay, which was extremely embarrassing and unprofessional and I never got a refund for it. My first appointment was also concerning—the nurse injector was careless and stabbed my arm before administering the injection elsewhere, which was painful and unacceptable. The only response I received afterward was “noted,” which felt dismissive. Despite that, I still gave this place more chances. At a follow-up, the same injector, Lynn, refused to perform what I requested even though the membership is unlimited but it’s like a trick because they still refuse to do the service requested. This lack of transparency is another major issue. I also want to address a serious safety concern that ultimately made me stop getting injections at this location. I observed what appeared to be improper handling and disposal of bloodborne materials, which is unacceptable in any medical setting. When I brought this up to the manager, instead of addressing the concern appropriately, I was asked how much blood there was, as if the amount somehow determines whether proper disposal protocols should be followed. That response alone was alarming and showed a lack of understanding and accountability when it comes to basic safety standards. With all of that said, I do want to highlight Chelsey, the esthetician, who has been the only consistently positive part of my experience. She is professional, understanding, and genuinely helpful. If you are considering going here for facials or esthetic services, I would recommend booking with her specifically. Overall, this medspa has potential, especially with its membership model, but the poor communication, repeated cancellations, and lack of professionalism make it hard to recommend. At this point, I’ve already advised others to go elsewhere for injectables.