Dibo
We were referred by a friend so my wife booked an appoint and we paid $50 each as request with the expectation that the $50 would be deducted from any services we purchased. I bought I package in 2024 for 14 laser session and 7 Session electrolysis for grey hair removal Total 21 session I did the deal with Rashae for full t-shirt hair removal from my neck to my elbow . I payed in full upfront and my $50 was never got deducted from my package price My wife got the $50 deducted from her package Rashae told me she’ll start the laser every month for 5 session after that she’ll push the rest to every 2-3 mouth After the 5 session She switched me to another person her name, Seretha .She was very nice did my electrolysis plus started doing my laser . Every time I went to the session I had to asked her to do from neck to my elbow ,it made me feel like I am asking for extra which I was not because it was in the deal At every appointment she would say she had to contact Rashae to confirm the sections that were to be lasered (neck to elbow). When I went back for the next session it was the same conversation. So she either never made contact with Rashae or did not make note. It made me feel very uncomfortable because I had to ask every time 3 times when I arrived to the parking lot or I was inside the building they canceled my appointment without early notice. The reason, was the machine at another location. I had 4 session left when she finally asked Rashae She made me do my 4 session left with in 3 month because she said I have been doing it for a while I told her when I did the deal ,was no certain time to finish my session I said to her I will contact Rashae I did call and text Rashae to explain what was going on she never answered I sent another text after 4 days She texted the next day She never discussed it with me. She texted me, Seretha Will tex me For everyone have to do package make sure have prove about the time and section they’re doing laser on because when I still have 4 session Seretha told me I had 18 month from purchased to do my session I purchased package with total 21 session how they can be done in 18 month I have all the text message