Harmony Gold
I shouldn’t leave a med spa feeling worse then when I walked in. I went to this place because it was highly rated and I requested a last minute appointment for Botox which was approved. I didn’t feel great from the start. The injector seemed annoyed by my presence and eager to get me out of there. When I checked out I was informed I hadn’t been given Botox but an alternative which was not disclosed to me. I tried to protest but was quickly shut up with “they’re basically the same thing.” I was in shock and unfortunately paid and tipped. But the lack of transparency and the overall attitude left me crying in my car. It’s unethical to not disclose what you’re giving to a patient. I guess maybe I didn't present right, talk right or was just taken for a sucker. It’s not my first rodeo when it comes to injectables. It’s just the first time I’ve been out and out gaslit by a med spa. I’m sure I’ll get a nasty response to this review and I’m combing through the patient portal for a copy of what I signed but it’s disappeared. Also now the service listed says “dysport” but I was told I received Juveau. Meanwhile the whole time I understood I’d be receiving Botox. Which is what I’ve been using for years. If the injector had a reason for switching it should have been disclosed. As in “we’re going to do this and here’s why.” Informed consent is extremely important and staff acting like it’s no big deal when you find out something different feels terrible. I don’t even know which service to click on for “what service did you receive” as I have no real clue and no reason to believe anything at this point.