Sarah Banaszewski
I’m really disappointed with my experience here. I’ve been a member for about a year, and up until now, everything had been pleasant. But my most recent visits have been completely unacceptable. I confirmed my appointment twice, showed up, and the spa was completely closed. When I called, they said my appointment had been canceled, yet I never got a single call, text, or email about it. After that, I called three different times asking to speak with management and was told each time someone would call me back, but no one ever did. I was also told they “only confirm appointments by phone,” yet I received both text and email confirmations, which makes no sense. When they rescheduled me, no one mentioned there would be a new injector, and I was caught off guard when it turned out to be a male. He never introduced himself, didn’t explain anything, didn’t take photos, didn’t offer a mirror, and was so rough that the whole experience was painful and uncomfortable. He gave me a lip flip down the sides of my lips instead of just the top, and since then I’ve had trouble eating and talking properly. (A lip flip is typically only at the top of the lip). I even sent a detailed email explaining everything over three weeks ago and still haven’t heard a single response. The lack of professionalism, communication, and care is incredibly disappointing, especially after being a loyal client for so long.