emily sanchez-ortez review for Cosmetic Laser Professionals MED SPA

I’m really disappointed with this place. I drove an hour for my laser appointment, was only 10 minutes late, and they refused to service me. I don’t get it. I’ve been coming here for 2 years for Litefrax treatments with Yadenis for a small 1x1 inch scar on my forehead, and it’s always been quick—usually just 5 minutes. This was my 4th or 5th visit, and every other time, Yadenis only numbs for 15-20 minutes. She’s also very gentle and kind! I don’t understand why this new nurse Giovanna insisted I needed 40+ minutes for numbing and wouldn’t treat me because I was 10 minutes late. On top of that, the reception was rude. It honestly felt like the nurse/staff were just trying to close early since they close at 3pm on Saturdays. If that’s the case, why schedule laser appointments at 2:15pm right before closing? This was a huge waste of my time, and I’m never coming back.