David Rodriguez review for Dr. Jill Waibel | Miami Dermatology and Laser Institute - Coconut Grove

I am writing to formally express my frustration and disappointment regarding the extremely unprofessional experience I had with Dr. Jill Waibel’s Miami Dermatology and Laser Institute – Coconut Grove, located at 3683 S Miami Avenue, Suite 200, Miami, FL 33133. Today, the front desk staff specifically confirmed my appointment for 4:30 PM and told me there was availability for me to be seen. Before coming, I clearly explained over the phone that if there were no available appointments, I could simply come another day. Despite that, the girls at the front desk assured me multiple times that I could come in today at 4:30 PM. Based on that information, I wasted over an hour driving to and from the appointment, rearranged my schedule, and made the effort to arrive exactly as instructed. After arriving, I was then told that there were still 3 people ahead of me even though it was already well past my actual appointment time. To make matters even worse, the front desk staff was extremely rude, dismissive, and unprofessional during the entire situation. Instead of showing concern or respect for the inconvenience caused, the interaction felt careless and disrespectful toward a patient who had called ahead and followed the instructions given by the office. At that point, it became obvious that the appointment scheduling was either completely disorganized or that my appointment time was never being taken seriously to begin with. Patients should not be told to arrive for a specific appointment time only to sit there indefinitely while multiple other patients are still ahead of them far beyond the scheduled time. This entire experience was a complete waste of my time and showed a serious lack of professionalism, communication, organization, and respect toward patients. What makes the situation even more frustrating is that I gave your office every opportunity to simply tell me the truth over the phone if there was no real availability. Instead, I was told to come in anyway. This experience left a very negative impression of your practice, staff, and management. A professional medical office should value patients’ time and communicate honestly and efficiently. The level of disorganization and disregard I experienced today was unacceptable. I hope Dr. Jill Waibel and the management team seriously review how appointments are being scheduled and how patients are being treated so others do not go through the same frustrating experience in the future. Thank you.