kelle musgrave Glanzbergh review for BEYOND Collective

After consulting with other doctors, I needed to write this. I met with Dr. Madan because I was so happy with a previous surgical experience I had at this office by the doctor who is now retired. On Thursday, I scheduled the surgery for 18 days out and paid a $2200 20% deposit charged to my card on Friday. I had many questions and concerns, which the office assured me would be resolved with my appointment the following Monday. I learned Monday she had not done many of the type I needed, which was a concern. I then spoke to the coordinator, signed the papers, and she mentioned that the doctor wanted photos to help get board-certified. Now I’m in full panic about hiring a Plastic Surgeon who was not board-certified. I stayed up all night, calling as soon as they opened on Tuesday to cancel. I thought they would keep around $500 for the hassle of scheduling the surgery and a second appointment. I never thought they would keep the full $2200 after just TWO business days. They were not responsible for the hospital or anesthesiologist costs. I asked if they could refund a portion of my deposit, given that I had signed the contract less than 20 hours earlier. The office manager said, “That’s not how plastic surgery works,” and “you signed the agreement “. All of the other reputable surgeons I met with wanted a $500 deposit to schedule surgery and would refund if the cancellation was more than a week in advance. As the owner of a small business, given these circumstances, I would never consider keeping a deposit of this amount.