Elizabeth Owen
It looks like I can’t respond to the response to my original review, so I’ll have to leave another review, which is perfect, as it’s equally concerning and consistent with the inappropriate and aggressive behavior I had originally reported. Reposting the entire interaction so that all can be warned of their behavior: My original review: The owner, Kelly, is one of the rudest people I’ve ever met. Parking lot was inches of solid ice, two people fell in it, and when it was mentioned that they may want to treat with salt it because it was a safety hazard, he became extremely aggressive, saying he already had. I told him there were still inches of ice and he may need repeat treatments or a shovel. He yelled “that’s not how this worked” and claimed I was raising my voice at him, when I was not and he was in fact yelling at me. I then asked him his name, and he told me, said “go ahead” and then stormed off. I would’ve canceled if it weren’t for my stylist losing their commission and will not be returning. Response from the owner 6 hours ago Elizabeth, as the owner had explained to you, we had put down multiple bags of salt and maintained the parking lot to the best of our ability with limited resources. As you know, there were thousands without power and in more dire situations than we were at our salon. We could not find more salt due to the crisis Nashville faced that past week, and there are no extra workers to “shovel” the parking lot, as they are prioritizing those who are in more desperate need of help. As far as falling, you are able to make your own decisions as an adult to gauge whether walking on ice would be dangerous or not. We have an additional parking lot that is fully clear of ice with lots of availability. We let all clients know about this parking lot ahead of their appointment in our confirmation texts. Have a great day! Correct in that the city was limited in resources, but there were still multiple inches of solid ice and a shovel would be likely necessary to break this up, as I suggested after watching a woman fall and get injured. Kelly obviously didn’t like my suggestion of manual labor and accountability, as it is a business owner’s responsibility for maintaining their property and not the city of Nashville, as you are suggesting I suggested. The text said nothing about the other parking lot being clear. Part of being an adult is also being able to have calm discussions, which is all this was intended to be before Kelly became verbally aggressive towards me and he or whoever is responding to this is continuing to be. What’s your excuse for that? To all potential patrons: is this who you want to do business with? There’s plenty of other options in Nashville: use your judgment to decide if this is who you want to do business with.