kacey passmore review for Luxe & Luna Boutique Spa

I had one of the worst massages here today. I felt like it was done by a 4 year old. Multiple times I winced in pain, and the technique was absolutely bizarre. I’m talking, she was rubbing my elbow, kneecap, and shin bone (not the muscles besides them). I was severely disappointed in my service and will not be returning. --- After writing the initial review above, I was immediately contacted by the owner the following day. Her customer service was absolutely amazing and I appreciated that she asked thoughtful questions about my experience with the intent to improve their services moving forward. She handled the conversation with grace and kindness and went above and beyond to ensure I had the opportunity to return with a better experience. I am hopeful my next appointment is a complete 180 and at the very least, I am appreciative of the prompt and thorough response to my original review.