R G review for Alinea Medical Spa Acne Scar & Laser Skin Care NYC

This is a mixed review. I went to Alinea Medical Spa in NYC for abdominal and flank liposuction. I had not read any reviews prior to committing to the surgery but did note it had 4.5 stars on Google reviews. Also, my girlfriend was using their NJ office, at the same time, for other procedures with no issues. First the good. I was awake and very comfortable during the entire procedure. Dr Mahmoud surely knows how to make you comfortable for this procedure. I didn’t even feel the numbing needles. I was a little sore the next day but by day two I really felt great. My abdomen looks great and has from day one. Still waiting for the flanks to look better. Also, Dr Mahmoud called me on a Sunday to check up on me. Great, right? Sent him a photo of the compression and he suggested a different apparatus. Now the not so good. I had a three week follow up scheduled. When I got there Dr Mahmoud wasn’t even in the building. He was doing surgery in another office, and nobody figured it would be a good idea to tell me. I was seen by the Assisting. He took photos, sent them to Dr Mahmoud and told me the Dr would be calling me shortly. Later that evening he texted me asking if it is ok to call me. I immediately replied “yes” but received no call. But he did call me the next day, but only after I reached out to someone in the office. We reviewed the compression, and he wanted me to switch to another apparatus because the flanks were still not what we were expecting, based on the photos. Meanwhile, I scheduled another follow up WITH Dr Mahmoud the following week. 45 minutes before that appointment I called to make sure Dr Mahmoud was in the office and they confirmed it. 25 minutes before my appointment I received a text from someone there asking if I could come a half hour after my scheduled appointment because he was running late. I noted that I was already on the subway and couldn’t change it. I arrived for my appointment. Photos were taken by an assistant. I waited in the room for an hour, finally had to get back to my office, and never saw Dr Mahmoud. One hour and thirty-eight minutes after my scheduled appointment time the office person texted me asking if I ever saw the Doctor. Funny! I was told I would get a call from her, but it never came. And the Dr never even called me. That was five days ago. So, four and a half weeks post-surgery and the surgeon has never seen me…..and we had issues with the post-surgery compression???? Very disappointing. There are MANY reviews regarding how long you may wait there for your appointment. Some say hours! I think they are so focused on making money, and quickly, that they overbook surgeries and disregard follow ups if necessary. I will follow up this review in a couple of months regarding the progress of the flanks