Maria Paz Petraglia review for Laser & Mohs Dermatology of New York

I went to Dr. Quintana to treat hair loss and acne. During the appointment, she was very kind and understanding, which I appreciated. She recommended a few creams and acids, told me to come back in a month to treat the hair loss, and I spent about $200 on the skin products. When I asked if there was an alternative that my insurance would cover, I was told there wasn’t any. However, a week after purchasing the creams, my insurance reached out to inform me that there were actually similar alternatives that would have been covered. Two days after starting the treatments, I developed an allergic reaction—my face became red, peeling, and extremely itchy. I reached out via their chat, sent pictures of my condition, and was told the doctor would send a new cream (which I was charged for). I was also advised to stop applying the original creams. Unfortunately, the new cream provided no relief and caused a breakout of pimples instead. When I shared my concerns, I was told the problem was on me for applying too much of the creams. However, I had been very clear during the appointment that I had never used acids before, and I followed the exact guidelines she provided. I didn't appreciate the blaming. What surprised me the most is that there was no follow-up to check on how I was doing. It’s been over a month, and I still can’t expose my face to the sun because it becomes extremely red and sensitive. While Dr. Quintana was kind during the appointment, the lack of follow-up, the continued worsening of my skin, and the fact that I wasn’t informed of insurance-covered alternatives have made this a very disappointing experience.