Asal Elahi
If I could give this place a 0, I would. This review concerns hair stylist David and salon owner Kimberly. I underwent a highlights treatment with David, during which he left the bleach on my hair for an excessive duration (over an hour). After he washed my hair, I asked him to put my own hair mask so when I get home I can wash & style it myself since I never liked how he styled my hair in past. Upon returning home, I discovered significant hair loss during my shower, a direct result of the overexposure to warmth during the treatment process. Despite my efforts to contact the salon and request the owner's intervention, nearly two weeks have passed with no response. Their lack of professionalism was further evident when they refused to provide their liability insurance information upon my request. Feeling left with no other recourse, I am now pursuing legal action as nobody seems willing to take responsibility for the damage caused. As a consequence, I have been forced to wear a wig in public to conceal the extensive breakage and damage to my hair, which required an additional $500 to rectify by another hairstylist. Despite these efforts, my hair remains far from its former condition, and the recovery process is projected to take another three to four years. This entire experience has left me deeply disappointed and disillusioned.