Olivia B. review for Clearstone Laser Hair Removal & Med Spa

Like many others who’ve left negative reviews, I’ve had the same experience under the new ownership. My once-positive review under the previous owner now stands in stark contrast to my experience with the new ownership. I’ve been a loyal client for over 10 years, and it’s disappointing it’s come to this. I previously purchased a promotional package. At the time of purchase (and repeatedly after), I was assured--both in the fine print and by staff, even in writing--that my credits would not expire. Since new management took over, that assurance is suddenly no longer being honored. I’ve made multiple attempts over the past two weeks to reach management, but no one has returned my calls or email. Their lack of accountability and dishonesty speaks volumes. I’ll be cutting my losses and finding a new spa--and so will my friends who no longer trust the way this business is being run. P.S. To the owners who may respond to this review with a generic apology and request I call or email to discuss further--you can save it. I’ve already tried. The lack of response makes it clear how little you value your clients.