Clearstone Laser Hair Removal & Med Spa Reviews

DO NOT GO HERE. I am not someone who usually makes reviews but this was insane. I have gone to this location for OVER A YEAR. 9 SESSIONS. The service before was great that’s why you see the 5 stars, but the management changed and it is actually horrible now. I just left my LAST appointment here because they tried charging me $200 because “new management” after paying $120 for months now. The management team is SO RUDE. I had a technician JESSICA, who was so rude to me today. She did a horrible job with her laser and she was so off putting the entire session. When I asked her to put sunscreen on me, she left the entire product on my face without rubbing it in. I had to go myself and rub in on AFTER she left the room. I’m telling you, do not give your money to these people. The new management is horrible, the workers are so disrespectful and they treat their customers horribly. DO NOT GO HERE. So heartbreaking to see such a good establishment go to trash. Trust and believe the most recent reviews. Shame!

I can’t say enough great things about Clearstone Laser Hair Removal & Med Spa. My technician, Jessica, has been absolutely amazing. She is incredibly kind, thorough, and professional. As a pretty bashful guy, getting sensitive areas treated can feel a bit awkward, but Jessica has a way of making you feel completely comfortable and at ease. Her personality and professionalism really helped me to relax, which makes a huge difference. I’ve had 4 treatments with her so far, and every visit feels like I’m catching up with a good friend I’ve known for years. She’s so easy to talk to, and the conversations make the time fly by. Honestly, I almost hate to leave when the session is over—but it just gives me something to look forward to with my remaining treatments. Clearstone as a whole is, by far, the best Med Spa I’ve ever been to. The environment is welcoming, the staff is professional, and the quality of care is outstanding. Having Jessica as my technician truly brings the whole experience together. I don’t have much hair left to treat at this point, but I will absolutely be coming back to Clearstone for additional services. They’ve earned a lifelong customer. Highly recommend!!!

I’ve been going here for about ten years now and have always had a great experience. Susan did my last treatment and was very thorough and made sure that she was using the right level of intensity of laser for each area and was meticulous in checking that she got every spot. The pricing is competitive in comparison with other laser hair removal places.

I am writing this review to recognize the excellent work Jessica did during my laser treatment. She was highly professional and took the time to explain the procedure in detail, which made me feel comfortable and well-informed throughout the process. I have only positive things to say about my experience with her—she is truly an asset to the company.

My wife and I have been loyal customers for years and we have been paying $25 for "touch up" sessions for the last few years. Apparently Clearstone was bought out and the new owners don't give a shit about loyalty. They now want to charge $79 for the same service, more then 3X. The staff/techs are great, but the greedy new owners have ruined this place.

Went for laser - and was so fortunate I was assigned Sandra. She takes the time to really listen to your concerns/goals and creates an awesome plan to target difficult to treat areas. She’s also super detail oriented and focused while doing laser marking each spot before she gets to it as well as after. And she goes above and beyond teaching you about the different lasers they offer and the scenario each one is used in Will definitely be back for more sessions with her (bought a package haha) If you want the best - Sandra at Clearstone!!

All of the positive reviews are from before the new ownership. I have had 6 sessions here, and there was a noticeable difference before the ownership change to after. I loved my original technician, Ari, but she was pushed out among so many other great technicians. Most people that work here now haven’t been there for long and did not inspire confidence during my session. Small things that made me feel cared for like giving me a full warm blanket and removing the marker / pen marks they use before I leave are no longer commonplace. Prices have also risen, so you are paying more for lesser service I would suggest going somewhere else now

Like many others who’ve left negative reviews, I’ve had the same experience under the new ownership. My once-positive review under the previous owner now stands in stark contrast to my experience with the new ownership. I’ve been a loyal client for over 10 years, and it’s disappointing it’s come to this. I previously purchased a promotional package. At the time of purchase (and repeatedly after), I was assured--both in the fine print and by staff, even in writing--that my credits would not expire. Since new management took over, that assurance is suddenly no longer being honored. I’ve made multiple attempts over the past two weeks to reach management, but no one has returned my calls or email. Their lack of accountability and dishonesty speaks volumes. I’ll be cutting my losses and finding a new spa--and so will my friends who no longer trust the way this business is being run. P.S. To the owners who may respond to this review with a generic apology and request I call or email to discuss further--you can save it. I’ve already tried. The lack of response makes it clear how little you value your clients.

Been visiting this location for the past year, and the service has been extremely consistent. I started laser for my face and now I have even more procedures planned out. I highly recommend booking Susan for your sessions - she's extremely friendly, makes you feel extra comfortable and overall, a breeze to work with, plus it didn't hurt one bit!!!

UPDATE: Ms. Marjorie called me to honor the sale I was told. Thank you for making it right. Today was my 3rd session. I previously paid for a 2 session package because I wanted to see what it was all about. My 3rd session (scheduled 8-10 weeks ago) was supposed to be yesterday, but due to a conflict, I was able to get the appointment moved one day later (today). When I called to move my appointment, I asked if there were any new package specials. I was told there was a 3 session package for $357ish, which came out to $119/session. (And I did the math, which iis why I remember). The girl who quoted me told me I could pay at my upcoming appointment and that she would make a note that I wanted the 3 session package. I show up, receive my service and am charged $149. I told the young lady I should have a note for 3 session package. She then charges me $400. I corrected her and told her what happened. And I’m told that the manager removed all the prior specials the day before and this was the new price until she puts in the next Valentine’s special. I said that was not fair and I wanted the price I was quoted as a return customer. I requested the manager (who was not present despite the fact that they were open). I waited for 30 minutes and she didn’t return a call or a text to the staff she left to work Saturday without any support. I told them I was not waiting any longer and it’s a travesty that Ms. Marjorie left these young women to hold down the fort without any access or support when they needed it - and abandoned customers who were now charged a higher amount than they were previously told. I will not be back. Unless Ms. Marjorie or some other management/owner wants to make it right. Listen to your call recordings because I’m on them. Really poor customer service.