Suzanna Johnson review for Clearstone Laser Hair Removal & Med Spa

UPDATE: Ms. Marjorie called me to honor the sale I was told. Thank you for making it right. Today was my 3rd session. I previously paid for a 2 session package because I wanted to see what it was all about. My 3rd session (scheduled 8-10 weeks ago) was supposed to be yesterday, but due to a conflict, I was able to get the appointment moved one day later (today). When I called to move my appointment, I asked if there were any new package specials. I was told there was a 3 session package for $357ish, which came out to $119/session. (And I did the math, which iis why I remember). The girl who quoted me told me I could pay at my upcoming appointment and that she would make a note that I wanted the 3 session package. I show up, receive my service and am charged $149. I told the young lady I should have a note for 3 session package. She then charges me $400. I corrected her and told her what happened. And I’m told that the manager removed all the prior specials the day before and this was the new price until she puts in the next Valentine’s special. I said that was not fair and I wanted the price I was quoted as a return customer. I requested the manager (who was not present despite the fact that they were open). I waited for 30 minutes and she didn’t return a call or a text to the staff she left to work Saturday without any support. I told them I was not waiting any longer and it’s a travesty that Ms. Marjorie left these young women to hold down the fort without any access or support when they needed it - and abandoned customers who were now charged a higher amount than they were previously told. I will not be back. Unless Ms. Marjorie or some other management/owner wants to make it right. Listen to your call recordings because I’m on them. Really poor customer service.