Downtown Laser and Anti-Aging

Went in for IPL telling them of concerns of the redness on my nose. Guess what the tech decided to skip.... my nose. She was uninterested. Did not seem to care about me or my concerns. I felt relief walking out of there... There are so many great offices. Go to Flash Laser in Encino!

I went in for IPL treatments, and from the start, Audrey was incredibly helpful and accommodating in getting me scheduled for a consult. When I went in, Ingrid was quick to greet me and get me started. The facility is beautiful and clean, and Ingrid had perfect tips and was extremely knowledgeable on how I can treat my skin better. My treatment left my skin looking so rejuvenated and healthy and I'm looking forward to going here more in the future! It is a wonderful experience and their kindness and customer service is the best!

I’m leaving this review based solely on my experience with the front desk and doctor, as I did not receive any procedures. The front desk clerk was genuinely kind and personable, which is the only reason this isn’t a one-star review. Unfortunately, the overall experience felt like a bait-and-switch, and I left feeling pressured, misled, and frustrated. I initially came in for an IPL laser treatment advertised on Groupon. Before any real consultation, I was told that IPL would not be suitable for my skin type and was immediately steered toward a much more expensive Pico laser treatment—jumping from roughly $50 to $300. This recommendation came before asking about my prior laser history or treatment goals. I mentioned that I’ve had IPL treatments before (including internationally) with good results, and that higher-end technology alone doesn’t guarantee effectiveness—especially for my skin type. Still, the focus remained on upselling rather than listening. What stood out most was that I was asked whether I had already purchased the Groupon before this conversation. I didn’t think much of it at the time, but it became clear that because it wasn’t purchased yet, switching me to a higher-priced service was easier. When scheduling, I was given an appointment date that I had already explained I could not realistically make work. I was then asked for my card “to hold the appointment,” without being told clearly that a non-refundable deposit would be charged. After the card was taken, I was informed there was a $100 deposit, yet only $50 was charged, which added to the confusion and made the policy feel inconsistent and poorly communicated. Overall, the experience felt transaction-driven rather than patient-focused. If you’re considering coming here, I strongly recommend: Asking very clear questions about deposits before giving card information Confirming exact pricing and policies in writing Being prepared for upselling beyond advertised services I cannot speak to the quality of the actual treatments, but based on the intake process alone, this was not a reassuring or transparent experience.

Bought a Groupon for 3 sessions of laser hair removal on my underarms last year. Attended the 3. Bought an additional 3 at regular price. Truthfully do not see results. I’ve done 3 Groupon sessions on my lower legs in another state and had much better results, rarely have to shave. It’s like I had nothing done on my underarms here… nice technicians, but no results. I have medium to dark brown hair and light to medium skin, so am a candidate for successful results.

Extremely pleased with my visits to Downtown Laser and Anti-Aging and I would definitely recommend it to anyone that is looking to get laser done. I was very skeptical about laser treatments prior to coming this place and came in with a lot of questions but the technicians took the time to discuss them all with me and gave me a lot of information. Yes, they are professional and super helpful. They have by far exceeded my expectations. I originally came with a groupon for a small area and have added a lot of additional treatments since then! The office is also really clean which made me feel comfortable! I would give them a 6-star rating if possible!

This medical spa is my one stop shop for all my beauty needs. I come here for my filler, Botox, and laser. Mink is amazing and so knowledgeable when it comes to facial anatomy, technique, and treatment products. I completely trust her and I honestly have never left disappointed. Further, she has been so kind and attentive while working with me on different filler products since my body metabolizes filler quite quickly. Also, you really can’t beat the pricing, Val (who is such a sweet heart) has offered me great treatment packages, including my full body laser treatment package that saved me alot of money compared to the prior laser places I used to go to. The entire staff here are so friendly, personable, and professional. Making appointments is easy and can be done via text. You get text reminders prior to appointments and I have never had an issue rescheduling when my schedule necessitates it. I trust this place so much that I even brought my mom here for filler and Botox, which says a lot since my mom is very cautious and gets nervous about injectable beauty treatments. But I truly trust this place so much and my mom even drove all the way from the westside to come back for treatments on her own after having great results. I highly recommend this medical spa.